Frequently Asked Questions (FAQ): Insurance Products / Orders
Disclaimer: Yummy Mummy utilizes Google Translate to prepare translations throughout the yummymummystore.com website (the “Website”). The purpose of the translation is to assist non-English speaking/reading customers with understanding the basic content of the site and to facilitate the order of items from the Website. The translation may not be 100% accurate with respect to, but not limited to, tense, tone, or accommodations for specific dialects. If you have any questions about the Website, Yummy Mummy’s offerings, or suggestions or edits to the translation, please contact us at orders@yummymummystore.com or 855-87-YUMMY
Descargo de responsabilidad: Yummy Mummy utiliza Google Translate para preparar traducciones en todo el sitio web de yummymummystore.com (el "Sitio web"). El propósito de la traducción es ayudar a los clientes que no hablan inglés / no leen inglés con la comprensión del contenido básico del sitio y para facilitar el orden de los artículos del sitio web. La traducción puede no ser 100% precisa con respecto a, pero no limitado a, tiempo, tono, o adaptaciones para dialectos específicos. Si tiene alguna pregunta sobre el sitio web, las ofertas de Yummy Mummy o sugerencias o ediciones de la traducción, comuníquese con nosotros al correo electronico orders@yummymummystore.com o 855-87-YUMMY
For questions about eligibility see: What Am I Eligible For?
Curious about how to get a pump through insurance? Watch our video.
If your pump isn't working as it should see: My Pump Is Acting Strangely
Q: Do I need a prescription?
A: All hospital grade rentals require a prescription for medical necessity in accordance with the insurer's guidelines. For a double electric breast pump that you can keep, a generic breast pump prescription may be necessary. If we determine that a prescription is required for your plan, you will receive an email from us detailing the prescription we need to process your order.
Either you or your OBGYN may upload your Rx securely on our Upload Prescription link
or send the prescription to our secure fax at 855-291-5930. If you have any questions about your insurer's requirements, please call us at 855-879-8669 or email yummy@ymemail.com
Q: How do I change the address on my order?
A: If your address for a pre-existing order has changed, please email: orders@yummymummystore.com or call us at 855-879-8669 to ensure that your order gets delivered to the right place without delay.
Q: When will my order arrive?
A: Yummy Mummy makes every effort to process all orders as quickly as possible. We ensure that the pump will be shipped as soon as your individual insurance guidelines permit.
Q: My order says “Order Received.” When will it ship?
A: On your Order Page, you will notice three columns:
1. “Rx on File*”
2. “Consent Signed” and
3. “Insurance Window OK.”
Once all three columns are marked with a “Yes,” your status will move to “Processing” which means that it will ship within 1-2 business days.
Rx on File YES - You're all set here. We have your prescription.
Rx on File NO - We need to obtain a prescription before we can process your order. You can upload your prescription here or fax it to 855-291-5930.
Consent Signed YES - You're all set here. We have your signed consent form.
Consent Signed NO - We need your signed consent before we can process your order. Please check for an email from us with the Subject “Authorization and Consent Form.” Or request a new consent by emailing orders@yummymummystore.com.
Insurer Window OK YES - You're all set here. There are no restrictions per your insurer regarding when we can ship your order.
Insurer Window OK NO - We will ship your order as soon as we are permitted to do so per your insurance plan guidelines.
Q: My order says “Processing.” When will it ship?
A: Your order is processing and will ship within 1-2 business days. Yummy Mummy estimates 7-10 business days for receipt of your order once it has shipped. Generally, you receive your pump in less time.
Q: My order says “Shipped.” When will I Receive It?
A:Yummy Mummy estimates 7-10 business days for receipt of your order once it has shipped. Generally, you will receive your pump in less time. For more information, please see our shipping policy.
Q: Why is my order on hold?
A: There are a number of reasons why an order may be on hold including but not limited to the need for a prescription, incomplete insurer information and inventory availability. If your order is on hold, a Yummy Mummy representative will usually contact you regarding your order. If you have not heard from us and wish to confirm the status of your order, please contact us. Yummy Mummy responds as quickly as possible during the hours the Insurance Center is open: Monday – Friday 9 am - 6 pm EST.
Q: How can I return my pump?
A: As stated in our return policy, a breast pump is considered a medical device and is not returnable. However, we do our best to accommodate moms in extenuating circumstances by issuing an RMA or approval to return. If you feel it necessary to make a return, please contact us at orders@yummymummystore.com Our return policy is below
Yummy Mummy may accept a breast pump return within 30 days of delivery if the seal is intact, the box is unopened and contents intact. A return may be requested for any of the following reasons.
• You didn't receive the pump you ordered.
• The pump or packaging was damaged in transit.
Yummy Mummy will only cover return shipping costs for the above-mentioned reasons. We regret that we are unable to accept a return based on a change in preference.
If your pump is malfunctioning, we encourage you to call the manufacturer directly as they usually have an easy fix. We maintain a list of telephone numbers and hours for Abana, Ameda, BabyBuddha, Cimilre, Elvie, Evenflo, Hygeia, Lansinoh, Medela, Motif, Spectra and Willow for your convenience. Of course, you are always welcome to contact us to ask questions.
Q: I do not like my pump and want to get another one. Can I do that?
A: As stated in our return policy, Yummy Mummy does not accept returns on breast pumps or breast pump supplies. When you are ready to purchase a pump, we suggest that you call our Insurance Center representatives to review the options available; they are ready to assist you with information on the pumps we offer. In addition to our regular catalog listings, you can find additional information in our Pump Comparison Guide on all the pumps we offer. This resource may help you make an informed decision.
Q: How can I cancel my order?
A: In the event that you find it necessary to cancel your order, please contact us. Yummy Mummy responds to all inquiries as quickly as possible during Insurance Center hours of operation: Monday – Friday 9 am - 6 pm EST.
Q: How can I change my order?
A: In the event you wish to change your order, please contact us. Yummy Mummy responds to all inquiries as quickly as possible during the Insurance Center hours of operation: Monday – Friday 9 am - 6 pm EST.
Q: My order says "shipped." How do I get the tracking number?
A: The best way to get your tracking number is to log into your account and check your shipment information. If you cannot log into your account, or the tracking number is not listed there, please contact us.